100 signatures reached
To: NHS Property Services (NHS PropCo)
End Parking Charges at Beeches Green Health Clinic
Stop the new system of parking charges at Beeches Green Health Clinic which is confusing and unfair, and forces some people to pay to receive NHS treatment. Return to the previous system where the caretaker was very successful in preventing non-NHS users from leaving their cars at the site.
Why is this important?
We are a Stroud-based community action group and we have received a number of complaints regarding the new parking system at Beeches Green. We have sent the following to PropCo and Parking Eye.
We would like to register our disapproval – we believe the new system is unnecessary and is resulting in unfair and unjustifiable impacts. Neither patients nor people who work in NHS/Social Care at the site should be forced to pay to park.
Staff in the various facilities at Beeches Green report many patients – daily - complaining of confusion regarding the use of the registration machines, many unsure if they are meant to be paying or registering for free parking. The signs are complicated and the two sections of car park (free/paid) are not clearly defined as separate - those with literacy problems may have difficulty with the signs (1% of the population are illiterate and 4% severely dyslexic). Many patients have paid unnecessarily due to fear of charges from Parking Eye and many more have simply not realised that they had to register, resulting in fines. For a several weeks, the pay machines were broken – with several people being fined as a result due to their not having access to the mobile phone app which was presented as the only alternative way to pay.
We have spoken to members of staff who tell us that they had never received reports of patients being unable to park under the previous system, though parking was sometimes difficult. When parking became difficult in the past, the caretaker was very successful in preventing non-NHS users from leaving their cars at the site.
The new system does not only prevent non-NHS users, but also excludes users and staff of services relating to the new Redwood building and the mammography unit. Previously, many of the people working in this new building were able to park within other parts of the estate. As a part of the NHS, users and staff of the breast screening unit were also able to park for free. Now we have a system where staff and users of some – but not all – NHS and social care services have to pay to park. This has led, amongst other things, to the breast-screening unit moving to a site further from the town centre, creating inconvenience and confusion for those accessing the services.
We would like to register our disapproval – we believe the new system is unnecessary and is resulting in unfair and unjustifiable impacts. Neither patients nor people who work in NHS/Social Care at the site should be forced to pay to park.
Staff in the various facilities at Beeches Green report many patients – daily - complaining of confusion regarding the use of the registration machines, many unsure if they are meant to be paying or registering for free parking. The signs are complicated and the two sections of car park (free/paid) are not clearly defined as separate - those with literacy problems may have difficulty with the signs (1% of the population are illiterate and 4% severely dyslexic). Many patients have paid unnecessarily due to fear of charges from Parking Eye and many more have simply not realised that they had to register, resulting in fines. For a several weeks, the pay machines were broken – with several people being fined as a result due to their not having access to the mobile phone app which was presented as the only alternative way to pay.
We have spoken to members of staff who tell us that they had never received reports of patients being unable to park under the previous system, though parking was sometimes difficult. When parking became difficult in the past, the caretaker was very successful in preventing non-NHS users from leaving their cars at the site.
The new system does not only prevent non-NHS users, but also excludes users and staff of services relating to the new Redwood building and the mammography unit. Previously, many of the people working in this new building were able to park within other parts of the estate. As a part of the NHS, users and staff of the breast screening unit were also able to park for free. Now we have a system where staff and users of some – but not all – NHS and social care services have to pay to park. This has led, amongst other things, to the breast-screening unit moving to a site further from the town centre, creating inconvenience and confusion for those accessing the services.
