To: Orchid Property Management
Intermittent Gate Functionality
Leaseholders have rights under the Landlord and Tenant Act 1985 to challenge unreasonable service charges or poor maintenance of services. We request a refund on a portion of our service charges, and any subsequent compensation needed given the prolonged security and privacy issues Eaton House Residents have experienced.
Why is this important?
The residents of Eaton House pay £2,000 annually for building repairs and maintenance, which includes the upkeep of essential amenities such as the main gate. This gate is a critical component of our building's security and privacy. Over the past three months, its intermittent functionality has compromised the safety of our homes, left the building vulnerable to unauthorised access, and caused significant inconvenience to residents.
We rely on the managing agent to maintain the building to the standard outlined in our lease agreements. The prolonged malfunction of the gate represents a failure to meet these obligations, and residents should not bear the full financial burden for services that have not been adequately provided.
This petition seeks to address this issue by requesting compensation for the period of reduced security and a clear timeline for the repair of the gate. It is vital that our concerns are acknowledged and resolved promptly to restore confidence in the management of Eaton House and ensure fairness in the service charges we pay.
